Privacy Policy
This privacy notice was last updated in January 2024. It supersedes any earlier versions.
In this Privacy Policy, the term ‘Agent Local’ refers to Agent Local our company. Agent Local is committed to ensuring that your privacy is protected. This privacy notice, together with our Terms and Conditions and any other notice referred to in it, explains how we collect and use your personal data when you visit our website.
Agent Local is a data controller in respect of the personal data processed when you visit our website. If you have any questions or concerns in relation to this Privacy Notice, you can contact our Data Protection Officer at dataprotection@agentlocal.co.uk or by writing to: Agent Local, The Gherkin, 30 St Mary's Axe, London, EC3A 8BF.
Third-party Links
This website may include links to third-party websites, plug-ins, or applications that may allow third parties to collect or share your personal data. We are not responsible for their use of your personal data and cannot control it.
Information We Collect and How We Use It
We collect, use, store, and transfer different types of personal data depending on who you are. This includes identity data, contact data, financial data, transaction data, technical data, usage data, and marketing and communications data. We may also collect aggregated data, which is not considered personal unless it can identify you.
It is important that your personal data is accurate and current. Please inform us if your personal data changes during your relationship with us. You can ask us to rectify or update your information at any time by contacting dataprotection@agentlocal.co.uk.
How We Collect Your Data
We collect your data through direct interactions, third parties, and publicly available sources. For example, when you apply for services, subscribe to publications, or contact us, we collect identity, contact, and financial data. Third-party sources like Daltons Business, Rightmove, and Facebook may also provide data.
How We Use Your Personal Data
We use your personal data for purposes such as contacting you, fulfilling our contractual obligations, providing information about our services, and improving our website. We may also use your data to comply with legal obligations or prevent fraud.
Marketing
You have the right to withdraw your consent for us to use your personal data for marketing purposes at any time. You can do this by following the opt-out links on any marketing message or by contacting us at dataprotection@agentlocal.co.uk.
Cookies
Agent Local may automatically collect data about how you use our services to improve future functionality. We use Google Analytics to collect data such as device information and browsing activities. To learn more about our use of cookies, consult our cookie policy.
Disclosures of Your Data
We may share your personal data with service providers, professional advisers, regulators, and other third parties when necessary. All third parties are subject to data processing agreements.
Anti-Money Laundering
We adhere to strict anti-money laundering rules in compliance with UK regulations. We collect and hold identity and financial data for a period of at least seven years and may perform electronic identity and credit checks as part of this process.
Data Security
We take steps to protect your personal data from unauthorized access. In the event of a data breach, we will notify the Information Commissioner’s Office and potentially you if required.
International Transfers
We do not transfer your data outside of the European Economic Area unless equivalent protection measures are in place.
Data Retention
We retain your personal data for as long as necessary to fulfill legal, regulatory, and contractual obligations, typically for at least seven years.
Your Rights
You have the right to request access to, correction, or deletion of your personal data. You can also object to or restrict certain types of processing. To exercise any of these rights, contact us at dataprotection@agentlocal.co.uk.
CCTV and Call Recordings
Our offices use CCTV for crime prevention, and some calls may be recorded for training and quality purposes. CCTV recordings are retained for one month, and call recordings for three months.
Complaints
If you have concerns about how we handle your personal data, please contact our Data Protection Officer. You can also report your concerns to the Information Commissioner’s Office.
Indemnity
You agree to use this website at your own risk. We exclude all liability to the fullest extent permitted by law, except for liability arising from death or personal injury due to our negligence or fraudulent misrepresentation.
Governing Law
These terms and conditions and your use of this website are governed by English law.
This privacy notice ensures transparency and compliance in protecting your personal data while using Agent Local’s services
